Fundamental Concepts of Excellence 2010 english version
Beginning with the "Fundamental Concepts", which are a core set of values adopted by all of our members, we are able to define levels of performance against which organisations can chart their aspirations.
The EFQM Excellence model is a non-prescriptive framework for understanding the connections between what an organisation does, and the results it is capable of achieving. It is used to structure a logical and systematic review of any organisation, permitting comparisons to be made with similar or very different kinds of organisation. It is also used to define what capabilities and resources are necessary in order to deliver the organisation’s strategic objectives.