A compilation of the most frequently asked questions on the SAQ certification scheme for banking relationship managers.
The period of validity of your certificate is indicated on the document itself. In case you are no longer in possession of your certificate, our Client Advisor Bank Team will gladly be of assistance. In order for the certificate to keep its validity, certificate holders must fulfill the requirements given in the examination regulations.
If you do not agree with the negative result of your written exam you are free to file an objection. Click here for further information.
An inspection of the written exam is not possible. However, candidates may contact the examination body directly to receive a performance feedback.
Duplicates of valid certificates can be ordered if the certificate holder still fulfills the requirements for certification. Duplicates are created for the price of CHF 100.00. Our Client Advisor Bank Team will gladly take your order.
A change of certification programs (Passerelle) is only possible within the same sector (between Client Advisor Private Clients and Individual Clients, CCoB and KMU, Affluent and CWMA).
For more information see the certification program respective.